Studio Policies

At SteelCore Studio, we strive to provide a professional, welcoming, and safe environment for all clients. Please review our policies to ensure a smooth and enjoyable experience.

Booking & Scheduling

  • All classes and sessions must be booked in advance through our online scheduling system or by calling 484-626-0210.
  • Clients may schedule sessions up to 60 days in advance.
  • A valid package or payment is required at the time of booking.

 Rescheduling

  • A 12-hour notice is required for rescheduling of all group classes.
  • A 24-hour notice is required for private and duet sessions.
  • Late cancellations or no-shows will result in a full charge for the session. Please be aware that your instructor has saved this time for you. In certain circumstances a coupon for a group class may be offered at the teacher's discretion. 
  • Cancellations must be made through our online system.
  • Leaving a voicemail or text at the last minute does not constitute rescheduling.

Arrival & Studio Etiquette

  • Please arrive 5-10 minutes before your scheduled class to allow time for check-in.
  • If you arrive more than 15 minutes late, your session will be forfeited.
  • Grip socks are required for hygiene and safety in all equipment-based classes.

Packages & Expirations

  • 5-class packages expire in 60 days.
  • 10-class packages expire in 90 days.
  • Packages are non-transferable and non-refundable.

Health & Safety

  • Clients must complete a waiver before their first class.
  • Inform your instructor of any injuries before each class.

Private & Duet Sessions

  • Private sessions must be booked directly with the studio or through our online system.
  • Duet sessions require both participants to be present; if one cancels within 24 hours, the remaining client can choose to pay for a full private session, or retain their half of the duet as a 30 minute private session.

Inclement Weather & Studio Closures

  • In the case of inclement weather, we will notify clients of cancellations via email or text.
  • If inclement weather is expected to cause school closings and you anticipate being unable to attend class, please reschedule your appointment in advance.

Contact & Communication

  • For any questions, please email marisa@steelcorestudio.com  or call 484-626-0210.
  • Follow us on social media for updates and studio news @steelcorestudio

Thank you for being a part of the SteelCore Studio community!