Studio Policies
At SteelCore Studio, we strive to provide a professional, welcoming, and safe environment for all clients. Please review our policies to ensure a smooth and enjoyable experience.
Booking & Scheduling
- All classes and sessions must be booked in advance through our online scheduling system or by calling 484-626-0210.
- Clients may schedule sessions up to 60 days in advance.
- A valid package or payment is required at the time of booking.
Rescheduling
- A 12-hour notice is required for rescheduling of all group classes.
- A 24-hour notice is required for private and duet sessions.
- Late cancellations or no-shows will result in a full charge for the session. Please be aware that your instructor has saved this time for you. In certain circumstances a coupon for a group class may be offered at the teacher's discretion.
- Cancellations must be made through our online system.
- Leaving a voicemail or text at the last minute does not constitute rescheduling.
Arrival & Studio Etiquette
- Please arrive 5-10 minutes before your scheduled class to allow time for check-in.
- If you arrive more than 15 minutes late, your session will be forfeited.
- Grip socks are required for hygiene and safety in all equipment-based classes.
Packages & Expirations
- 5-class packages expire in 60 days.
- 10-class packages expire in 90 days.
- Packages are non-transferable and non-refundable.
Health & Safety
- Clients must complete a waiver before their first class.
- Inform your instructor of any injuries before each class.
Private & Duet Sessions
- Private sessions must be booked directly with the studio or through our online system.
- Duet sessions require both participants to be present; if one cancels within 24 hours, the remaining client can choose to pay for a full private session, or retain their half of the duet as a 30 minute private session.
Inclement Weather & Studio Closures
- In the case of inclement weather, we will notify clients of cancellations via email or text.
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If inclement weather is expected to cause school closings and you anticipate being unable to attend class, please reschedule your appointment in advance.
Contact & Communication
- For any questions, please email marisa@steelcorestudio.com or call 484-626-0210.
- Follow us on social media for updates and studio news @steelcorestudio
Thank you for being a part of the SteelCore Studio community!